With the release of WooCommerce 4.0, these reports are being replaced. There is a new and better Analytics section available for users running WordPress 5.3+. Head on over to the WooCommerce Analytics or learn more about the new experience in the WooCommerce Analytics documentation.
RMA Analytics Report
RMA Reports and Analytics
Review request activity, filter historical records, and monitor return, exchange, cancellation, and refund performance from one redesigned workspace.
Overview Filters
Refine the analytics view by a custom date range before reviewing the charts and summary cards.
Return
Exchange
Cancellation
Top Return Products
Requests Over Time
Track daily return, exchange, and cancellation volumes across a rolling window.
Return, Exchange and Cancellation by Category
Use the visual trendline to compare category-level request distribution across return flows.
Request Type Distribution
Overall share of return, exchange, and cancellation requests.
Detailed Category Data
Filter category data and inspect product-wise counts for return, exchange, and cancellation activity.
| Products | Return Orders | Exchange Orders | Cancel Orders |
|---|
User Related Data
Search customer-level request history by username, email, request type, and date range.
| Order | Products | Refund |
|---|
Return & Exchange Reasons
Most frequently cited reasons across return and exchange requests.